Category: IT Management

Press Release Feb 16, 2016
Tech Support Quality Emerges as the Highest Compelling Differentiator in Continued EHR Loyalty, Utilization and Overall Satisfaction, 2016 Black Book Survey Results

Price and features are no longer the only driving factors of EHR replacement competition according to nearly 2,200 health IT user responding in a Q4 2015 Black Book survey. Vendors must also provide an overall greater technical support experience after the sales are made to keep customers happy and loyal, but many pass the duty on to outsourcers.