Black Book Market Research

Black Book confirms the healthcare industry is moving toward population health solutions that will double as next-gen accounting systems

Rankings based on how key performance indicators on five largest commercial electronic health record vendors chart across four Trump Administration initiatives.

Sweeping survey of IT leaders reveals most small and mid cap companies remain significantly underinvested in data security innovation.

Three out of four private healthcare marketplace plans loses significant member contentment since same time last year.

30 Best-of-Breed PHM firms were evaluated from client satisfaction and outcome scores on 18 key performance indicators.

Surveyed electronic health record users narrowed down an elite group of top performing vendors across eighteen key performance indicators, McKesson's iKnowMedSM retains its top satisfaction rating for sixth consecutive year.

Outwardly great technologies are failing to have a penetrating effect on the healthcare system as patient IT adoption declined in 2017

The prospective new order of things is ushering in a re-ordering of provider technology systems that will navigate the complicated information environment ahead.

Value-based care is sending providers back to the costing basics to maximize savings and fully monitor population health outcomes.

Value-based care is sending providers back to the costing basics in 2017 to maximize savings and fully monitor population health outcomes.

With margins at just 3.2 percent nationwide, opportunities for capturing all revenue is at the forefront of every administrator's mind.

Public Relations firms rated by client satisfaction and loyalty scores in eighteen key performance indicators by Payers and Providers

Data breaches, system failures, hacking, ransomware and disrupted flow of financial records have PR mavens on high alert for the New Year

Rated highest in client satisfaction and client loyalty for Coding, CDI & Transcription Software Tools by hospitals and physicians.

CDI is the key to better ICD-10 coding and reimbursement accuracy, but it's also vital for preparing organizations for population health.

Optum360 is rated #1 CAC & HIM Outsourcing Services vendor across all hospitals confronting intense pressure to optimize coding processes.

The outsourcing of comprehensive medical business office services is staged to grow 30% from practices of less than 25 doctors next year.

Creeping insurance costs and the popularity of high-deductible plans have created an inflamed uptick in patient payment responsibility. Health insurance deductibles increased 300% on average in the last ten years leaving consumers confused and two thirds of providers waiting over sixty days to collect payments.

Rated highest in client satisfaction and client loyalty for RCM Outsourcing Services by Hospital Financial Executives in Community Hospitals and Small, Rural Facilities by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Outsourcing Services by Hospital Financial Executives in Large Hospitals over 200 Beds and Academic Medical Center campuses by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Software Technology Tools by Hospital Financial Executives in facilities under 100 Beds by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Software Technology Tools by Hospital Financial Executives in Community Hospitals by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Software Technology Tools by Hospital Financial Executives 200+ Beds by Black Book™

Rated #1 Health System Vendor for RCM Outsourcing and Software Technology Tools by Hospital Financial Executives by Black Book™

RCM is in current replacement mode or assessment by 85% of provider organizations, hospitals and physician practices. Seeking to optimize th

The newly launched satisfaction and loyalty polling apps promise rapid turnaround surveys and enhanced validation methodologies, along with a new approach to driving panelist and individual respondent engagement.

Two-thirds of independent practices now deliberately selling out to hospital systems and larger groups or closing down by 2019 as the resource-intensive requirements of MIPS, administrative burdens, and under-optimized technology may make the transition to value-based care too discouraging.

Seventy-six percent of physician practices with more than 25 clinicians surveyed are keen to apply their EHR enhancements in functionality, service and value-based payment innovation as of Q2 2016. 1,788 multispecialty Clinics, IPAs and large group practice leaders narrowed down an elite group based on eighteen delving key performance indicators from a shrinking field of less than 50 qualified electronic health record systems.

Eight in ten independent physician specialty practices have affirmed their confidence in specialty-distinctive electronic health record systems & robust multi-use EHRs with well-constructed specialty modules, as the more detailed aspects of third generation usability come into play and provider connectivity issues persist. Specialists look to end chronic replacements with flexible cloud-based & specialty-driven EHRs tailored to improve financial, workflow, clinical outcomes & satisfaction.

88% of the underserved, independent physician market sector is actively assessing technologies to thrive in an era of consumer-driven care and new reimbursement models particularly aiming to integrate physician practice management, billing services and the electronic health record (EHR) into a single vendor solution. Cost effective, cloud-based platforms with mobile applications are thrusting integrated solutions atop Black Book's product satisfaction rankings.

Four years after the rush to replace inpatient EHR systems, Black Book crowd-surveyed 1204 hospital executives and 2133 user-level IT staff that withstood at least one broad EHR system switch to grasp if providers got what they bargained for.

As the EHR replacements, provider consolidations and meaningful use uncertainties come to resolutions this year, the client loyalty spectrum discernibly ranges from those hospitals with high EHR and HIT satisfaction, clinician usability and business analytics, to other hospitals unmistakably stuck with systems nominally operative, trapped with vendors due to huge capital investments, and in deep debt.

Black Book Research conducted its annual survey of hospital and health system executives, physician administrators and payer organization IT leaders to identify key interoperability trends and understand the challenges they face in their efforts to exchange patient information with other healthcare organizations.

Black Book Research acknowledges the top-performing healthcare technology companies within various market segments based on the industry's largest client survey of hospitals, physician practices, managed care organizations and ancillary providers at the Healthcare Information Management Systems Society annual conference in Las Vegas this week.

Price and features are no longer the only driving factors of EHR replacement competition according to nearly 2,200 health IT user responding in a Q4 2015 Black Book survey. Vendors must also provide an overall greater technical support experience after the sales are made to keep customers happy and loyal, but many pass the duty on to outsourcers.

As the EHR replacements, provider consolidations and meaningful use uncertainties come to resolutions this year, the client loyalty spectrum discernibly ranges from those hospitals with high EHR and HIT satisfaction, clinician usability and business analytics, to other hospitals unmistakably stuck with systems nominally operative, trapped with vendors due to huge capital investments, and in deep debt.

As the healthcare delivery industry deals with technology updates and implementations from ICD-10, EHR issues, physician alignment, big data, interoperability, value-based reimbursement reforms, decision support, revenue cycle, and patient marketplace shifts, hospital leaders embark on the major restructuring of hospital technology priorities and staffing alternatives for survival.

Black Book surveyed 738 emergency department administrative and nursing managers, and 1,104 ED physicians (over half are members of the American College of Emergency Physicians). 89% of ED leaders believe their hospitals rushed to purchase new EHRs and ED systems between 2010 and 2013 for meaningful use dollars, just to see productivity fall, liability rise and connectivity stall.

Different times or circumstances call for different leadership skills. As the healthcare industry implements radically innovative technologies, organizations are finding their incumbent senior management teams, regardless if CEOs, CFOs, etc. are lacking a skill set of successful EHR and population health deployments, analytics proficiency, and technology expertise outside of the CIO's office.

Hospital viability is now vulnerably reliant on the success of a single organizational venture: financial system transformation. As the healthcare delivery industry deals with ICD-10, EHR issues, physician alignment, population health, interoperability, value-based reimbursement reforms, and decision support, CFOs embark on the major restructuring of hospital technology priorities for survival.

The past twelve months have witnessed a widening rift between small, financially-vulnerable health networks and large, highly capitalized hospitals and chains that can afford the high costs of modernizing revenue cycle management and coding information technology. Updated RCM technology rises to be a top priority for the nation's struggling hospitals.

Coding, transcription, health records management and clinical documentation managed services contracting is on a meteoric rise. 69% of hospitals now outsourcing CDI, audit, review and programming, up from 25% just 12 months ago.

Legacy IT applications with outdate technology platforms that lack the advanced functionality needed to address new reimbursement models reached a tipping point with healthcare service providers. Complex processes in billing and collections are resulting in gaps and inefficiencies leading to revenue losses. Outsourcing RCM is resolving cash leakages as executives evaluate their technology options.

3,016 primary care practices, including family and general practice physicians, pediatricians, geriatricians and internal medicine doctors, all crowdsourced EHR users, narrowed down an elite group of systems vendors across eighteen probing key performance indicators from a field of over 400 qualified healthcare software firms.

Three thousand surveyed EHR users narrowed down an elite group of systems vendors across probing key performance indicators, from a crowded field of over 400 primary care-focused software products. Pediatricians, generalists and family practices identify the EHR products that deliver on early adoption successes: implementation, productivity, outcomes, MU achievement, analytics and connectivity.