Black Book Market Research

The annual Black Book Research crowdsourced population health management solutions poll of 2,160 PHM applications and managed services clients included administrative, financial, medical, analytics, quality, and IT system users from 494 hospitals and IDNs, 775 physician practices, 83 ambulatory organizations: and 46 payers and employer groups.

Ninety-two percent of healthcare cybersecurity professionals report an organizational increase in cyber risk since last surveyed in Q4 2020 with seventy-three percent of IT managers stating that their organization has been hit with ransomware. Potential patients take notice.

In the post-pandemic recovery, over 90 percent of surveyed RCM clients revere vendor trust, accountability, transparency and ethics as the most essential criteria for extending software and managed services relationships, more than scalability, value-adds or breadth of offerings, causing a shift in this years' top ratings

The hospital outsourcing market size is projected to reach USD 702 billion by 2027 and expected to expand at a CAGR of 11.5 % from 2022 to 2026.

The technology and services insights firm again claims the honor as a member of the coveted Inc. Magazine list, citing continued sales growth exceeding three hundred percent.

Nuance Communications maintains the highest industry client satisfaction ranking for informatics in the competitive mid-RCM/CDI market with top customer-rated clinical coding, charge capture, medical speech recognition, document improvement and artificial intelligence tools.

Growth in the clinical documentation market is expected to reach US$6.0B by 2023 with a 11% CAGR driven by mid-RCM artificial intelligence-supported solutions to reduce costs, manage unstructured data and check for billing and coding losses.

Nearly 3,000 healthcare solution users rated Nuance, Aquity Solutions, Infor, Guidehouse, Hyland, CorroHealth, Verato and Conifer Health among the top-performing category vendors in the 2021 customer satisfaction surveys.

Evident, a member of the CPSI family of companies, is recognized again as the top-rated inpatient EHR vendor for hospitals under 100 beds. Evident's Centriq EHR also achieved the number two ranking over the field of 12 major electronic health record vendors.

Eight hundred forty hospitals and inpatient organizations and fifteen hundred fifteen physician practices were represented in the sweeping Q1-Q2 2021 series of financial management IT user polls, as daunting challenges are forcing providers to advance their technologies to maintain solvency.

Cerner is recognized as the top-rated inpatient EHR vendor for integrated hospitals and health delivery systems for the second consecutive year in ratings gathered exclusively from departmental clinical, financial, medical, and IT/operational staff members of hospitals, clinics and ancillaries providers. Cerner also was honored with the highest client experience scores in major Academic Medical Center health systems and affiliated providers in 2021, as in 2020.

Awareness of behavioral health IT benefits shaped by the surging volume of patients seeking services for mental disorders, telehealth, and the rising social acceptance of mental health issues are augmenting meteoric industry growth

Across the full post-acute continuum, Netsmart consistently outperforms as the top-rated HIT platform in the outpatient settings for the seventh consecutive year.

With complex claims denials increased over 300 percent since 2015, nine in ten providers are turning the complicated complex claims processing to highly adept external vendors. Argos Health receives top client experience ratings in annual polling of chief financial officers and senior business officers in provider organizations as hospital margins continue to diminish.

Survey results from 1,382 physicians, clinicians, and administrative staff rate Surgical Information Systems (SIS) first among Ambulatory Surgical Center EHR vendors for sixth consecutive year. Surgical Information Systems achieved top ratings in nine of the 18 key performance indicators focused on vendors delivering perioperative IT to ambulatory surgery centers (ASCs) and hospitals' outpatient facilities.

Eight in 10 independent physician specialty practices have affirmed their confidence in specialty-distinctive electronic health record systems and robust multi-use EHRs with well-constructed specialty modules, as the more detailed aspects of fourth generation usability come into play and provider connectivity issues persist. Eleven percent of specialists seek to end chronic system replacements with flexible cloud-based and specialty-driven EHRs tailored to improve financial, workflow, clinical outcomes and satisfaction.

The health IT arm of the Department of Health and Human Services charged with coordination of nationwide efforts to implement and utilize the most advanced health information technology and electronic exchange of health information, has both providers and payers anticipating major ONC population health initiatives and government-led motivations ahead.

Medical and health system technology advisory practices remained among the least impacted, holding up better than other global management consulting industries, although a 13.9% contraction year-on-year is indicated for CY 2020.