Black Book Market Research

The outsourcing of comprehensive medical business office services is staged to grow 30% from practices of less than 25 doctors next year.

Creeping insurance costs and the popularity of high-deductible plans have created an inflamed uptick in patient payment responsibility. Health insurance deductibles increased 300% on average in the last ten years leaving consumers confused and two thirds of providers waiting over sixty days to collect payments.

Rated highest in client satisfaction and client loyalty for RCM Outsourcing Services by Hospital Financial Executives in Community Hospitals and Small, Rural Facilities by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Software Technology Tools by Hospital Financial Executives in Community Hospitals by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Outsourcing Services by Hospital Financial Executives in Large Hospitals over 200 Beds and Academic Medical Center campuses by Black Book™

Rated #1 Health System Vendor for RCM Outsourcing and Software Technology Tools by Hospital Financial Executives by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Software Technology Tools by Hospital Financial Executives 200+ Beds by Black Book™

Rated highest in client satisfaction and client loyalty for RCM Software Technology Tools by Hospital Financial Executives in facilities under 100 Beds by Black Book™

RCM is in current replacement mode or assessment by 85% of provider organizations, hospitals and physician practices. Seeking to optimize th

The newly launched satisfaction and loyalty polling apps promise rapid turnaround surveys and enhanced validation methodologies, along with a new approach to driving panelist and individual respondent engagement.

Two-thirds of independent practices now deliberately selling out to hospital systems and larger groups or closing down by 2019 as the resource-intensive requirements of MIPS, administrative burdens, and under-optimized technology may make the transition to value-based care too discouraging.

Seventy-six percent of physician practices with more than 25 clinicians surveyed are keen to apply their EHR enhancements in functionality, service and value-based payment innovation as of Q2 2016. 1,788 multispecialty Clinics, IPAs and large group practice leaders narrowed down an elite group based on eighteen delving key performance indicators from a shrinking field of less than 50 qualified electronic health record systems.

Eight in ten independent physician specialty practices have affirmed their confidence in specialty-distinctive electronic health record systems & robust multi-use EHRs with well-constructed specialty modules, as the more detailed aspects of third generation usability come into play and provider connectivity issues persist. Specialists look to end chronic replacements with flexible cloud-based & specialty-driven EHRs tailored to improve financial, workflow, clinical outcomes & satisfaction.

88% of the underserved, independent physician market sector is actively assessing technologies to thrive in an era of consumer-driven care and new reimbursement models particularly aiming to integrate physician practice management, billing services and the electronic health record (EHR) into a single vendor solution. Cost effective, cloud-based platforms with mobile applications are thrusting integrated solutions atop Black Book's product satisfaction rankings.

Four years after the rush to replace inpatient EHR systems, Black Book crowd-surveyed 1204 hospital executives and 2133 user-level IT staff that withstood at least one broad EHR system switch to grasp if providers got what they bargained for.

As the EHR replacements, provider consolidations and meaningful use uncertainties come to resolutions this year, the client loyalty spectrum discernibly ranges from those hospitals with high EHR and HIT satisfaction, clinician usability and business analytics, to other hospitals unmistakably stuck with systems nominally operative, trapped with vendors due to huge capital investments, and in deep debt.

Black Book Research conducted its annual survey of hospital and health system executives, physician administrators and payer organization IT leaders to identify key interoperability trends and understand the challenges they face in their efforts to exchange patient information with other healthcare organizations.

Black Book Research acknowledges the top-performing healthcare technology companies within various market segments based on the industry's largest client survey of hospitals, physician practices, managed care organizations and ancillary providers at the Healthcare Information Management Systems Society annual conference in Las Vegas this week.

Price and features are no longer the only driving factors of EHR replacement competition according to nearly 2,200 health IT user responding in a Q4 2015 Black Book survey. Vendors must also provide an overall greater technical support experience after the sales are made to keep customers happy and loyal, but many pass the duty on to outsourcers.

As the EHR replacements, provider consolidations and meaningful use uncertainties come to resolutions this year, the client loyalty spectrum discernibly ranges from those hospitals with high EHR and HIT satisfaction, clinician usability and business analytics, to other hospitals unmistakably stuck with systems nominally operative, trapped with vendors due to huge capital investments, and in deep debt.

As the healthcare delivery industry deals with technology updates and implementations from ICD-10, EHR issues, physician alignment, big data, interoperability, value-based reimbursement reforms, decision support, revenue cycle, and patient marketplace shifts, hospital leaders embark on the major restructuring of hospital technology priorities and staffing alternatives for survival.

Black Book surveyed 738 emergency department administrative and nursing managers, and 1,104 ED physicians (over half are members of the American College of Emergency Physicians). 89% of ED leaders believe their hospitals rushed to purchase new EHRs and ED systems between 2010 and 2013 for meaningful use dollars, just to see productivity fall, liability rise and connectivity stall.

Different times or circumstances call for different leadership skills. As the healthcare industry implements radically innovative technologies, organizations are finding their incumbent senior management teams, regardless if CEOs, CFOs, etc. are lacking a skill set of successful EHR and population health deployments, analytics proficiency, and technology expertise outside of the CIO's office.

Hospital viability is now vulnerably reliant on the success of a single organizational venture: financial system transformation. As the healthcare delivery industry deals with ICD-10, EHR issues, physician alignment, population health, interoperability, value-based reimbursement reforms, and decision support, CFOs embark on the major restructuring of hospital technology priorities for survival.

The past twelve months have witnessed a widening rift between small, financially-vulnerable health networks and large, highly capitalized hospitals and chains that can afford the high costs of modernizing revenue cycle management and coding information technology. Updated RCM technology rises to be a top priority for the nation's struggling hospitals.

Coding, transcription, health records management and clinical documentation managed services contracting is on a meteoric rise. 69% of hospitals now outsourcing CDI, audit, review and programming, up from 25% just 12 months ago.

Legacy IT applications with outdate technology platforms that lack the advanced functionality needed to address new reimbursement models reached a tipping point with healthcare service providers. Complex processes in billing and collections are resulting in gaps and inefficiencies leading to revenue losses. Outsourcing RCM is resolving cash leakages as executives evaluate their technology options.

3,016 primary care practices, including family and general practice physicians, pediatricians, geriatricians and internal medicine doctors, all crowdsourced EHR users, narrowed down an elite group of systems vendors across eighteen probing key performance indicators from a field of over 400 qualified healthcare software firms.

Three thousand surveyed EHR users narrowed down an elite group of systems vendors across probing key performance indicators, from a crowded field of over 400 primary care-focused software products. Pediatricians, generalists and family practices identify the EHR products that deliver on early adoption successes: implementation, productivity, outcomes, MU achievement, analytics and connectivity.

Nearly two thirds of physician practices with more than 25 clinicians surveyed commended the enhancements in functionality, service and innovation with top ranked vendors in Q2 2015. Multispecialty Clinics, IPAs and large group practices narrowed down an elite group of electronic health record systems across eighteen probing key performance indicators from a field of over 400 qualified EHRs.

Surveyed electronic health record users narrowed down an elite group of systems vendors across probing key performance indicators from a field of over 103 GI-specific and general EHR software firms.

Surveyed electronic health record users narrowed down an elite group of systems vendors across probing key performance indicators from a field of over 94 ENT-specific and general EHR software firms.

Surveyed EHR users narrowed down an elite group of systems vendors across probing key performance indicators from a crowded field of over 146 orthopedics specialty software firms.

Black BookTM has released annual customer satisfaction rankings of the top ambulatory mobile EHR application in their latest, " 2015 Top Ranked Virtualized and Native Mobile EHR Applications," the most recent in a series of Black Book strategic industry reports focused on the health technology and services markets. Over 6,000 practice management and physician leaders participated in this survey.

Healthcare expenditures are projected to swell past $3.0 trillion by 2020, propelling the accountable care technology industry to deliver systems that align financial incentives and manage risk for providers and payers. Pressures to speed up the migration from a fee-for-service reimbursement system to value-based payment models are confronted by disconnects in clinical and financial data interoperability.

Surveyed practice management, integrated EHR and doctor practice billing services users narrowed down an elite group of systems vendors across probing key performance indicators from a crowded field of over 20 complex medical software firms. As thousands of physician practices still scramble to select and implement records systems or exchange out original EHR choices, current adopters identify the firms that deliver on implementation success, reimbursement improvements, productivity, outcomes, meaningful us

Nearly seven of ten small and single physician practices have affirmed their confidence in web-based EHR systems, as the more human aspects of third generation EHR usability come into play and connectivity issues remain unresolved. With meaningful use attestations and multiple system replacements behind them, independent doctors intensify product loyalty for open cloud platforms systems to improve financial results, clinical outcomes and increase patient satisfaction.

2014 was a disconcerted year on the hospital IT landscape with system replacements, outages, vendor cost run ups, provincial connectivity siloes, and even CIOs moonlighting as dedicated EHR vendor channel sales to other providers. As the EHR substitutions, consolidations and meaningful use uncertainties resolve in 2015, the client satisfaction spectrum still appears to be running between those hospitals with high contentment and functionality, to hospitals unmistakably stuck with systems nominally operative

Surveyed EHR users narrowed down an elite group of systems vendors across probing key performance indicators from a crowded field of over 137 dermatology specialty software firms. As thousands of physician practices still scramble to select and implement records systems or exchange out original EHR choices, current adopters identify the firms that deliver on implementation success, productivity, outcomes, meaningful use achievement, connectivity and crucial stimulus fund requirements.

With nearly $7B in information technology outsourcing contracts approaching renewal, incumbent ITO vendors are tasked with enhancing the protection of client health plans and their members from data breaches while meeting expectations for modernizing payer financial and administrative systems. An intensely competitive landscape of primarily offshore vendors aims to capture a piece of a potential $60B payer ITO market by 2017, according to Black Book’s 2015 survey of health plan IT leaders and suppliers.

The health payer outsourcing industry anticipated whopping gains from the expansion of health insurance access to more than 30 million Americans but post-ACA deals ran lackluster in contrast to the stakeholder expectations revealed in a 2013 Black Book poll. However, a new health plan BPO marketplace is emerging, driven by the urgencies for claims processing modernization, big data aggregation, member information security, population health and business intelligence, rebooting the industry and signifying a

Black Book™, recognized as a leader in crowdsourced perception polling on hundreds of healthcare managed services and technology products announced today that current and future Electronic Health Record survey results will be rigidly audited to remove ballots cast by provider organizations that serve as the resellers, VARs and/or channel partners. By constantly culling conflicts of interest, Black Book continues its commitment to impartial product and service evaluations with the patient at the center of it

In 2004, President George W. Bush decreed that within ten years, the US would achieve an environment of shared, private and authorized electronic health records, but as the ten year mark came and passed, Black Book’s latest HIE stakeholder survey discovered such a secure, robust exchange of US patient records is undeniably at least another ten years out. New federal grants aim to resuscitate failing state and regional public HIEs, but a growing number of IT vendors are drastically cutting further interopera

Responding to the demand for consolidated revenue cycle management outsourcing options, a sundry of small niche vendors, from eligibility experts to patient bill estimators, are seeking shelter under larger RCM organizations as reimbursement reforms and value-based models currently being carved out will make it more difficult for many marginalized RCM solutions to survive without joint ventures or acquisition. Black Book Market Research’s annual Satisfaction Survey of all RCM stakeholders discovered that ne

Seventy-nine percent of hospital CFOs running outdated financial systems say they nervously face the coming year without evolved Revenue Cycle tools. Continued meaningful use expenses for EHR, HIE, analytics, portals and mobile apps are hitting hospitals hard as changes in payment models based on patient compliance, pricing transparency, and population health demand even more capital.

The most instrumental stakeholders of hospital EHR success are undeniably nurses, yet 98% of licensed RN’s agree that they have never been included in hospital technology decisions or design. 13,650 US nurses, a group rarely surveyed as the prime users of inpatient technologies, responded to Black Book’s Q3 2014 EHR Loyalty Poll addressing the difficulties of systems selected by non-clinicians and the impact on patient care.