Four thousand healthcare solution users rated user experience among the top-performing category vendors in the 22 HIM-focused customer satisfaction surveys.
BALTIMORE, October 6, 2023 (Newswire.com) - Black Book™ surveyed 4,021 medical practices, hospitals, and healthcare organization HIM users, including 2,826 coding professionals, to determine the top-performing vendors among in-demand computer-assisted coding, clinical documentation improvement software, speech recognition, transcription systems, and outsourced coding services, and to assess the gaps and urgencies of coding technology administration.
With post-pandemic health system margins waning below 2.3% nationwide, providers urgently seek opportunities for digital transformations to capture all revenue sources through updated software solutions and anticipate industry shifts through innovative analytics and forecasting tools to artificial intelligence, natural language processing, and enhanced coding innovations.
Black Book conducts polls and surveys with healthcare executives and front-line users about their current technology and service partners and awards top-performing vendors based on performance on 18 qualitative indicators of client experience, loyalty, and customer satisfaction, among other critical KPIs.
"The latest wave of economic and labor challenges accompanying the tentative shift to value-based care finds most providers navigating through virtual health options to initiate highly positive patient experiences and reverse sinking margins," said Black Book's President Doug Brown. "The absence of advanced coding tools, strategic dysfunction caused by failed EHR integration, and outdated speech recognition systems has put an organizational focus on the immediate technology needs of health information management leaders."
Black Book's 2022 coding and health information management solutions survey results can be viewed at https://blackbookmarketresearch.com/coding-health-information-management.
The highest-ranking solutions by client satisfaction and user experience for 2023 are:
Front End-to-Back End HIM Software Solutions
IODINE SOFTWARE
Credentialing and Privileging Services
SYMPLR
Virtual Scribes, Medical Transcription & Document Capture
AQUITY SOLUTIONS
Clinical Data Integration and Interoperability Solutions
DBMOTION (ALTERA)
Front End-to-Back End HIM Solutions
IODINE HEALTH
Outsourced Coding Services
AQUITY SOLUTIONS
Clinical Documentation Integrity Software
IODINE SOFTWARE/CHARTWISE
Medical Speech Recognition & AI Solutions
NUANCE COMMUNICATIONS/DRAGON
Patient Tracking/Patient Flow Solutions
PICIS SMARTRAK NEXT
Image Exchange
INTELERAD
Automated Document Imaging, Abstracting and Indexing
EXTRACT SYSTEMS
Release of Information Management Software
VERISMA
Autonomous Coding Solutions
NYM
Revenue Integrity & Charge Description Master Solution
REVECORE
Computer-Assisted Coding Applications
OPTUM360
Vendor Neutral Archive
AGFA HEALTHCARE
Enterprise Patient Master Index & Clean Up
VERATO
Enterprise Data Archiving and Migration
OLAH HEALTHCARE TECHNOLOGY
ICD-10 Coding & Chart Review Services
ECLAT
Revenue Integrity Services
REVECORE
Computer-Assisted Coding Applications
STREAMLINE HEALTH
Clinical Appeals, Denial Management & Prevention Solutions
KNOWTION HEALTH
HIM Advisory and Consultant Firm
E4HEALTH
Coding Staffing Firms
ONPOINT HEALTHCARE SOLUTIONS
Coding Audit & Review Services
MDAUDIT
Clinical Surveillance and Compliance Applications
WOLTER KLUWER
About Black Book
Black Book Market Research LLC, its founder, management, and staff do not own or hold any financial interest in any of the coding, health information management, and revenue cycle solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.
In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user-level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers, and in 2015, launched panel surveying of healthcare consumers. Medical capital equipment ratings will be available starting in Q4 2023.
Frequently asked questions about Black Book's operations, practices, and transparency including recent reporting can be viewed at https://blackbookmarketresearch.com/FAQ
For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research, and ranking data see www.blackbookmarketresearch.com or contact Research@BlackBookMarketResearch.com
Source: Black Book Research
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