Category: Medicine and Healthcare
![Black Book Research Announces Complimentary Access to the 2025 Global Healthcare IT Resource Directory and Adoption Report](https://cdn.nwe.io/files/x/b3/1b/129dfa8c36b78f4cd0919679872a.jpg)
![Black Book Research Releases 2025 Global HIT Study: Client Ratings of 175 EHR Vendors Across 110 Countries](https://cdn.nwe.io/files/x/f1/46/e73875e16704eb53f0a1f8861837.jpg)
The 2025 Black Book study is a definitive resource for healthcare organizations navigating the complexities of global EHR procurement. By delivering region-specific evaluations and real-world use cases, it enables IT buyers to make informed decisions tailored to their operational and strategic priorities. Whether seeking global leaders like Epic and Oracle or region-specific champions like Dedalus and MEDITECH, this study provides actionable insights to guide healthcare technology investments.
![Black Book Research Highlights Challenges and Opportunities for EHR Vendors in Non-Socialized Healthcare Systems](https://cdn.nwe.io/files/x/6a/af/fa8e9a6566af82ef8e3845f1ef60.jpg)
![UK Clinicians Call for Urgent Modernization of NHS EHR Systems to Align With Global Healthcare IT Advancements, Black Book Survey Finds](https://cdn.nwe.io/files/x/6a/af/fa8e9a6566af82ef8e3845f1ef60.jpg)
The 2025 Black Book of Global Healthcare IT user polls reveal a critical need to modernize NHS EHR systems to address the baseline expectations of healthcare professionals and drive meaningful improvements in patient outcomes. Leading systems like Dedalus, Oracle Health, and Nervecentre have set new standards for satisfaction and innovation, offering the NHS valuable insights to elevate its digital health ecosystem and deliver more efficient, patient-centered care.
![Growing Demand for Population Health Tools in Asia-Pacific Highlighted in the 2025 Black Book of Global Healthcare IT](https://cdn.nwe.io/files/x/03/20/a037f52ee575e5e07858026c0169.jpg)
As Australia, China, Japan, India and South Korea embrace digital health strategies, supportive policies and growing investments in PHM solutions are driving significant advancements in care coordination, chronic disease management, and health equity across the region.
Integrated Outpatient Facilities Struggle with Inadequate RCM Solutions, Leading to Revenue Loss in Labs, Diagnostic Imaging, Rehabilitation, Home Health and Subacute Care
![Accelerating Demand for Specialized RCM Solutions in Outpatient and Ancillary Services Set to Surge in 2025, Reports Black Book Research](https://cdn.nwe.io/files/x/c2/2e/67481ad7bee732967dc2e1920967.jpg)
The U.S. healthcare revenue cycle management (RCM) outsourcing market for outpatient and ancillary services is experiencing significant growth. In 2023, the market sector was valued at approximately USD 6.1 billion. Projections indicate that it will reach USD 24.7 billion by 2030, reflecting a compound annual growth rate (CAGR) of 26.3% during the forecasted period.
![XiFin, Inc. Achieves Sixth Consecutive #1 Client Experience Rating in Laboratory and Ancillary Revenue Cycle Services, Black Book Survey](https://cdn.nwe.io/files/x/18/99/d73e61f07f03f08df09a0d807d92.jpg)
![Iodine Software Ranked #1 in Client Satisfaction for AI-powered Mid-Revenue Cycle Management Solutions in Black Book Research User Survey](https://cdn.nwe.io/files/x/ed/bf/8575e0d2fb5fd6d7db7958115744.jpg)
Iodine Software earned the highest industry client satisfaction ranking for informatics in the competitive mid-RCM market with top customer-rated utilization management, computer-assisted medical documentation, clinical coding and documentation integrity, and proven artificial intelligence tools.
![Black Book Research Announces 2024 Awards for Excellence in Behavioral Health IT – Recognizing Leaders in Innovation, Patient Engagement, and Operational Efficiency](https://cdn.nwe.io/files/x/34/df/9d8e1b96b1205bff991aea18e0db.jpg)
The Behavioral Health Tech 2024 (BHT2024) conference is a premier event dedicated to advancing access to mental health, substance use, and intellectual and developmental disability (IDD) care through technology, health equity, and innovation. Scheduled for November 5th to 7th, 2024, the conference will be held at the Arizona Biltmore, LXR Hotels & Resorts in Phoenix, Arizona.
![AHIMA 2024: Showcasing Top Coding Vendors & HIM Innovations From Black Book Research Annual Industry Survey](https://cdn.nwe.io/files/x/7a/ef/74ab796d929019153fe40d9f308b.jpg)
AHIMA 2024, taking place this week in Salt Lake City, brings together industry leaders to showcase groundbreaking AI innovations reshaping health information management (HIM). The event highlights advancements in coding, data analytics, and patient care, with vendors unveiling AI-powered solutions to streamline workflows, enhance accuracy, and improve healthcare outcomes. Additionally, Black Book announces the top-rated AHIMA-sponsoring vendors for 2024, based on highest customer experience.
![Leading HIM & Coding Vendors Driving Breakthrough Innovation, Setting the Pace for Industry Transformation, Reports Black Book Survey](https://cdn.nwe.io/files/x/25/68/58fc81b14d6bac5d4a902faae507.jpg)
Top medical coding and HIM solutions, recognized by clients and system users among the best in the industry, will showcase their innovations at the AHIMA Conference in Salt Lake City, October 27-29
![Medical Coding & HIM Industry Faces Mounting Challenges, According to Black Book's Latest Poll Ahead of AHIMA 2024 Conference](https://cdn.nwe.io/files/x/7a/ef/74ab796d929019153fe40d9f308b.jpg)
Eight Major Industry Controversies Set to Dominate Discussions Among AHIMA Members and Industry Experts
![Celebrate Excellence: 16 Top Client-Rated Medical Group Technologies Honored at MGMA’s Leaders Conference 2024 Black Book Awards](https://cdn.nwe.io/files/x/18/99/d73e61f07f03f08df09a0d807d92.jpg)
Black Book Research, recognized for its unbiased, crowdsourced insights into the physician technology and managed services sectors, highlights the 2024 vendors who earned top awards for customer experience and user satisfaction in medical practice management.
![Healthcare Operations Leaders Rank Top Supply Chain Solutions and Identify Critical Gaps in Outdated Materials Management Technology, Black Book™ Survey](https://cdn.nwe.io/files/x/db/1c/0e2ab3e5771d1582a177beec2a19.jpg)
For over a decade, more than 6,000 professionals in hospital materials management and purchasing have taken part in the annual supply chain IT user surveys, as significant challenges push providers to innovate their technologies in order to sustain health system viability.
![Health Systems Brace for Significant 2025 Cost Surge, Shift to GPOs and Outsourcing for Supply Chain Solutions, Black Book Survey Finds](https://cdn.nwe.io/files/x/db/1c/0e2ab3e5771d1582a177beec2a19.jpg)
Hospitals are not just outsourcing procurement but also forming deeper strategic partnerships with GPOs. These partnerships go beyond price negotiation to include strategic planning, supply chain optimization, and long-term cost-saving initiatives.
![Advanced Provider Data Management Technolgies Drive 2025 Credentialing Systems Overhaul, Black Book User Survey](https://cdn.nwe.io/files/x/a4/73/a70c068df6072b9a60aef13b6b67.jpg)
A recent industry technology user survey by Black Book reveals that over half of provider professionals and 80% of payer credentialing experts have identified key opportunities for improvement in their current provider data verification software. These findings highlight a strong momentum for upgrading to more reliable systems, underscoring the industry's commitment to enhancing patient care in critical areas and signaling a surge in the replacement market. Houston-based symplr is rated by clients as the top performing credentialing vendor.
![IKS Health Named Top Provider of Virtual Scribes, Medical Transcription, and Document Capture for 11th Straight Year by Black Book Research](https://cdn.nwe.io/files/x/72/cc/c52ffc4e934d56f66e68c73d272f.jpg)
![R1 RCM Named Top Performing Revenue Cycle Management Outsourcing Provider by 2024 Black Book Health Systems Client Survey](https://cdn.nwe.io/files/x/65/4b/f04261a95b61643f79350ad734ac.jpg)
Managed services customers validated highest client satisfaction ratings on R1 RCM, a major player in the medical financial services industry that is working with 95 of the top 100 U.S. health systems and managing over $55 billion in net patient revenue.
![MedEvolve Rated Top Revenue Cycle Management Workflow Optimization and Automation Solution, 2024 Black Book RCM Client Survey](https://cdn.nwe.io/files/x/65/4b/f04261a95b61643f79350ad734ac.jpg)
![Waystar Secures Top Spot for End-to-End Revenue Cycle Management Solutions for Hospitals, IDNs, and Health Systems in 2024 Black Book Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Black Book Unveils 2024's Top Client-Rated Financial & RCM Solutions Leading Digital Transformation and Liquidity Management](https://cdn.nwe.io/files/x/d0/7d/76017667a0144a24e86e1dc317bc.jpg)
![InteliChart Tops Black Book 2024 Survey for Best Client Experience in Patient Engagement Platforms, Second Consecutive Year](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Black Book Survey Unveils Clearinghouse Transition Trends: 92% of Medical Practices Navigating Short-Term Fixes and Long-Term Vendor Solutions](https://cdn.nwe.io/files/x/72/cc/c52ffc4e934d56f66e68c73d272f.jpg)
Physician Claims Clients Endorse Four Companies That Are Excelling at Best Handling the New Customer Influx: Veradigm, Waystar, Experian, and Availity
![Veradigm Payerpath Rated Highest in Client Satisfaction for Small Physician Practice Clearinghouse Services, 2024 Black Book Survey](https://cdn.nwe.io/files/x/18/99/d73e61f07f03f08df09a0d807d92.jpg)
![Cybersecurity Crisis Grips Healthcare: 9 in 10 Providers Struggle to Keep Pace With Evolving Threats, Black Book Research](https://cdn.nwe.io/files/x/72/cc/c52ffc4e934d56f66e68c73d272f.jpg)
Despite 2023 warnings to strengthen cybersecurity defenses, ransomware attacks persist, resulting in significant financial losses, disruptions to operations, and jeopardizing patient care.
![Andor Health Earns Highest Client Experience Ranking in Black Book Hospital Survey for Virtual Care Collaboration Solutions](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Spok® Clinches 7th Consecutive Title for Leading Satisfaction in Clinical Communications & Messaging, 2024 Black Book Annual Customer Experience Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Black Book 2024 Inpatient Clinical IT User Survey: Revealing the Highest-Rated Hospital Technologies as Rated by Industry Clients](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Innovaccer's Data Activation Platform Secures the Leading Position as the Premier End-to-End Population Health Solution in the 2024 Black Book User Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Netsmart Achieves the Top Technology Solutions Rating in Rehabilitation and Physical Therapy Software, Black Book 2024 EHR User Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Netsmart Rated the No. 1 Technology Solutions Vendor in Geriatric Medicine for 2024 Black Book User Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Netsmart Clinches No. 1 Spot for the 10th Consecutive Year in Black Book's Home Health Agency Users' Post-Acute Tech Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![CareAllies Dominates 2024 Black Book Survey With 7th Consecutive Top Rating as Value-Based Care Advisors](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Digital Divide Widens for Financially Strained Small Hospitals, Black Book Annual Survey of Critical Access and Rural Facility Administrators](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
The operating margins of US rural and critical access hospitals have radically decreased, leaving these challenged institutions in a financially precarious position to tackle the high tech demands currently faced by healthcare sector providers.
![Top Integrated Practice Management, Revenue Cycle & EHR Solutions Rating Awarded to ModMed by Surgical Specialists for 6th Year, Black Book Annual Physician Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
Surgeons and surgical support staff from nine specialties rated ModMed's comprehensive software, including electronic health records, practice management, analytics, and interoperability, as best-in-breed.
![Surgical Information Systems (SIS) Earns Ninth Consecutive #1 Client Rating in Ambulatory Surgical Center IT User Satisfaction, Black Book Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Physicians Shift 2024 Tech Investments to Robust Practice Management Platforms With AI, Analytics and Value-Based Care Support Tools, Black Book Survey](https://cdn.nwe.io/files/x/0e/35/c19523a89c3ecad0174d1f6241f8.jpg)
Surveyed providers endorse NextGen Healthcare PM Solutions to meet the challenges surrounding increasing administrative burden, shrinking labor pools, telehealth, and continued reimbursement pressures.
![Specialty-Driven Platforms Outperform Broad-Spectrum EHRs in Top 2024 Physician Satisfaction Ratings, 14th Annual Black Book Ambulatory Practice Surveys](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
Ninety-three percent of independent medical providers agree that specialist-specific EHRs position them best for value-based reimbursement, practice management and patient satisfaction.
![MedEvolve Rated Top Revenue Cycle Management Workflow Optimization and Automation Solution, 2023 Black Book RCM Client Survey](https://cdn.nwe.io/files/x/8e/73/969b1f948810ee7b96fbb92b7c45.jpg)
![Clients and Consumers Grade Healthcare Cybersecurity Software and Services Satisfaction, Black Book™ Industry 2024 Study](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
The healthcare cybersecurity vendor and advisory market is primed for huge expansion. Provider and payer IT professionals disclose strategic investments exceeding $140 billion through 2025.
![The Top Fifty Client-Rated Technologies Exhibiting at MGMA’s Leaders Conference, 2023 Black Book Survey](https://cdn.nwe.io/files/x/db/4e/5a1df73367cd106256aee62e7572.jpg)
Black Book Research recognizes 22 sponsors of the Medical Group Management Association’s Leaders Conference, an inclusive community exploring the future of the physician practice industry, with content curated for those in management and executive level positions, and aspiring leaders meeting October 22-25 in Nashville, TN, to learn, grow, and network with like-minded leaders eager to transform healthcare.
![Nuance Rated #1 Mid-Revenue Cycle Management Solution for 11th Consecutive Year, Black Book Research](https://cdn.nwe.io/files/x/db/4e/5a1df73367cd106256aee62e7572.jpg)
Nuance Communications maintains the highest industry client satisfaction ranking for informatics in the competitive mid-RCM market with top customer-rated speech recognition, computer-assisted medical documentation, clinical coding and revenue integrity, and artificial intelligence tools.
![Black Book Announces Top Client-Rated Coding, Transcription, Clinical Documentation Improvement and HIM Vendors at AHIMA 2023](https://cdn.nwe.io/files/x/db/4e/5a1df73367cd106256aee62e7572.jpg)
Four thousand healthcare solution users rated user experience among the top-performing category vendors in the 22 HIM-focused customer satisfaction surveys.
![AQuity Solutions Ranked #1 for Virtual Scribes, Medical Transcription and Document Capture Solutions for 10th Consecutive Year by Black Book Poll](https://cdn.nwe.io/files/x/db/4e/5a1df73367cd106256aee62e7572.jpg)
![Black Book Announces 2023 Top Client-Rated Supply Chain Solutions Delivering Digital Transformation and Operational Responsibility](https://cdn.nwe.io/files/x/e3/86/9cf4341047e25aa5d20132a8fb78.jpg)
Over 5,000 materials management and purchasing professionals were represented in the sweeping series of supply chain IT user polls, as formidable challenges are forcing providers to advance their technologies to maintain solvency.
![InteliChart Earns #1 Client Experience Rating in Patient Engagement Platform Solutions, Black Book 2023 User Survey](https://cdn.nwe.io/files/x/e3/86/9cf4341047e25aa5d20132a8fb78.jpg)
![AQuity Solutions Earns #1 Client Rating for Outsourced Medical Coding Solutions, Black Book Survey](https://cdn.nwe.io/files/x/aa/b4/f03100bebbb2049aa8ed3eb74ef4.jpg)