Black Book Market Research

The 2025 Black Book study is a definitive resource for healthcare organizations navigating the complexities of global EHR procurement. By delivering region-specific evaluations and real-world use cases, it enables IT buyers to make informed decisions tailored to their operational and strategic priorities. Whether seeking global leaders like Epic and Oracle or region-specific champions like Dedalus and MEDITECH, this study provides actionable insights to guide healthcare technology investments.

The 2025 Black Book of Global Healthcare IT user polls reveal a critical need to modernize NHS EHR systems to address the baseline expectations of healthcare professionals and drive meaningful improvements in patient outcomes. Leading systems like Dedalus, Oracle Health, and Nervecentre have set new standards for satisfaction and innovation, offering the NHS valuable insights to elevate its digital health ecosystem and deliver more efficient, patient-centered care.

As Australia, China, Japan, India and South Korea embrace digital health strategies, supportive policies and growing investments in PHM solutions are driving significant advancements in care coordination, chronic disease management, and health equity across the region.

For over a decade, more than 6,000 professionals in hospital materials management and purchasing have taken part in the annual supply chain IT user surveys, as significant challenges push providers to innovate their technologies in order to sustain health system viability.

Three thousand healthcare solution users rated Nuance, Aquity Solutions, Redox, Optum360, Streamline, CorroHealth, 3M, PatientTrak, Docuware, AGFA, Verisma, Harmony Healthcare IT, and Revecore among the top-performing category vendors in the 2022 customer satisfaction surveys.

Black Book Research estimates the North American market for post-acute software and IT services market in Q2 2022 has reached $3.0 Billion and is anticipated to grow at a CAGR of 17% during 2022-2032.

Across the full post-acute continuum, Netsmart consistently outperforms as the top-rated HIT platform in the outpatient settings for the seventh consecutive year.

Evident, a member of the CPSI family of companies is recognized as the top-rated inpatient EHR vendor for hospitals under 100 beds.

What's holding back 80% of hospital and medical providers from using digital data platforms to make industry-fixing decisions?

Most large health systems are prospering with their EHR selections, while many smaller organizations are struggling to stay afloat.

Cerner rated top EHR vendor across all four levels of hospital technology support services for third consecutive year.

Black Book released a major update to their mobile application, providing an easier way for clients to rate and review software and services

Cybersecurity firms rated by industry client satisfaction and loyalty scores via independent key performance indicators announced.

Across eighteen key performance indicators, McKesson's iKnowMedSM retains its top satisfaction rating for the seventh consecutive year.

4,446 nursing and physicians responding corroborate the quality of patient care improved with advanced clinical tech support services.

Movement toward patient-centric and value-based approaches is fueling the growth of infrastructure outsourcing.

Black Book confirms the healthcare industry is moving toward population health solutions that will double as next-gen accounting systems

Optum360 is rated #1 CAC & HIM Outsourcing Services vendor across all hospitals confronting intense pressure to optimize coding processes.

The newly launched satisfaction and loyalty polling apps promise rapid turnaround surveys and enhanced validation methodologies, along with a new approach to driving panelist and individual respondent engagement.

Seventy-six percent of physician practices with more than 25 clinicians surveyed are keen to apply their EHR enhancements in functionality, service and value-based payment innovation as of Q2 2016. 1,788 multispecialty Clinics, IPAs and large group practice leaders narrowed down an elite group based on eighteen delving key performance indicators from a shrinking field of less than 50 qualified electronic health record systems.

Four years after the rush to replace inpatient EHR systems, Black Book crowd-surveyed 1204 hospital executives and 2133 user-level IT staff that withstood at least one broad EHR system switch to grasp if providers got what they bargained for.

As the EHR replacements, provider consolidations and meaningful use uncertainties come to resolutions this year, the client loyalty spectrum discernibly ranges from those hospitals with high EHR and HIT satisfaction, clinician usability and business analytics, to other hospitals unmistakably stuck with systems nominally operative, trapped with vendors due to huge capital investments, and in deep debt.

Black Book Research conducted its annual survey of hospital and health system executives, physician administrators and payer organization IT leaders to identify key interoperability trends and understand the challenges they face in their efforts to exchange patient information with other healthcare organizations.

Black Book Research acknowledges the top-performing healthcare technology companies within various market segments based on the industry's largest client survey of hospitals, physician practices, managed care organizations and ancillary providers at the Healthcare Information Management Systems Society annual conference in Las Vegas this week.

As the EHR replacements, provider consolidations and meaningful use uncertainties come to resolutions this year, the client loyalty spectrum discernibly ranges from those hospitals with high EHR and HIT satisfaction, clinician usability and business analytics, to other hospitals unmistakably stuck with systems nominally operative, trapped with vendors due to huge capital investments, and in deep debt.