Category: Hospitals and Clinics


Black Book Research acknowledges the top-performing hospital technology companies within various clinical market segments based on the industry's largest client survey of inpatient providers at the Healthcare Information Management Systems Society annual conference in Chicago this week.



The healthcare provider and hospital outsourcing market size is projected to reach USD 750 billion by 2028 and expand at a CAGR of 11.5% between now and 2026.


Over 900 hospitals and inpatient organizations and 4,000 physician practices were represented in the sweeping Q1-Q2 2022 series of financial management IT user polls, as daunting challenges are forcing providers to advance their technologies to maintain solvency.

One thousand seven hundred and forty-two EHR users in community hospitals weigh the key performance indicators of trust, accountability, transparency, and ethics as most important in 2022's unifying, cloud-based EHR vendor selections.


The annual Black Book Research crowdsourced population health management solutions poll of 2,160 PHM applications and managed services clients included administrative, financial, medical, analytics, quality, and IT system users from 494 hospitals and IDNs, 775 physician practices, 83 ambulatory organizations: and 46 payers and employer groups.


In the post-pandemic recovery, over 90 percent of surveyed RCM clients revere vendor trust, accountability, transparency and ethics as the most essential criteria for extending software and managed services relationships, more than scalability, value-adds or breadth of offerings, causing a shift in this years' top ratings

The hospital outsourcing market size is projected to reach USD 702 billion by 2027 and expected to expand at a CAGR of 11.5 % from 2022 to 2026.

Nuance Communications maintains the highest industry client satisfaction ranking for informatics in the competitive mid-RCM/CDI market with top customer-rated clinical coding, charge capture, medical speech recognition, document improvement and artificial intelligence tools.

Nearly 3,000 healthcare solution users rated Nuance, Aquity Solutions, Infor, Guidehouse, Hyland, CorroHealth, Verato and Conifer Health among the top-performing category vendors in the 2021 customer satisfaction surveys.

Eight hundred forty hospitals and inpatient organizations and fifteen hundred fifteen physician practices were represented in the sweeping Q1-Q2 2021 series of financial management IT user polls, as daunting challenges are forcing providers to advance their technologies to maintain solvency.




Hospital system and physician organizations ranked cybersecurity firms by industry client satisfaction and loyalty scores via independent key performance indicators.


Growth in clinical documentation market is expected to reach US$5.3B by 2022 from $3.2B 2018 with a 10.3% CAGR driven by mid-RCM artificial intelligence supported solutions to reduce costs, manage unstructured data and check for billing and coding losses.

Two of three consumers revealed they will consider changing their physician and hospital providers in the coming year after learning how their health record was not shareable or available or was blocked in the past year


The acquisition wave of cloud-based community EHR is building momentum among small, rural, specialty and critical access hospitals.

Optum, a part of United Health Group, is the top-rated Health System Vendor for Outsourcing and Software Technology Tools by nearly 5000 RCM users.

With claims denials increased 100 percent since 2013, nine in 10 providers are turning the complicated complex claims processing to highly adept external vendors


Most large health systems are prospering with their EHR selections, while many smaller organizations are struggling to stay afloat.


In 2015, CIOs held the balance of power over IT purchasing decisions, controlling 71%. But this year that figure fell to just 8%.

Fully Integrated EHR and Practice Management IT tackle value-based care goals of Integrated Health Delivery Systems.

Optum, a part of United Health Group, is the top-rated Health System Vendor for RCM Outsourcing and Software Technology Tools by 4000+ users


Nuance rated highest in customer satisfaction and loyalty for coding, CDI, CAC and transcription software tools by hospitals and physicians.

Cybersecurity firms rated by industry client satisfaction and loyalty scores via independent key performance indicators announced.

C-suite, hospital boards and senior managers from 709 hospitals and inpatient organizations responded to a Q2 2018 outsourcing user survey.


Nursing homes, hospices, home health, skilled nursing facilities, and rehab centers lack integration with tech of referral hospitals.

4,446 nursing and physicians responding corroborate the quality of patient care improved with advanced clinical tech support services.

The healthcare industry's competitive research and survey innovation firm debuts at #601 with an astounding three-year sales growth of 750%

Rated highest in client satisfaction for Informatics and Clinical Documentation Improvement Software in the evolving coding software market.

Navicure, ZirMed, Advisory Board & Optum reach swell after high-profile mergers, setting them up to capitalize on new satisfaction scores.

Health system viability is now vulnerably reliant on the success of a single organizational venture: revenue cycle management transformation. With margins sinking to less than three percent nationwide, providers seek opportunities for capturing all revenue through updated software solutions and outsourcing.

Invigorated Designs, Methodology Transparency & Quarterly Ranking Updates usher in a wave of innovations & accuracy in satisfaction polling

Black Book confirms the healthcare industry is moving toward population health solutions that will double as next-gen accounting systems