Category: Hospitals and Clinics
![Waystar Secures Top Spot for End-to-End Revenue Cycle Management Solutions for Hospitals, IDNs, and Health Systems in 2024 Black Book Survey](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Black Book Unveils 2024's Top Client-Rated Financial & RCM Solutions Leading Digital Transformation and Liquidity Management](https://cdn.nwe.io/files/x/d0/7d/76017667a0144a24e86e1dc317bc.jpg)
![Black Book 2024 Inpatient Clinical IT User Survey: Revealing the Highest-Rated Hospital Technologies as Rated by Industry Clients](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
![Digital Divide Widens for Financially Strained Small Hospitals, Black Book Annual Survey of Critical Access and Rural Facility Administrators](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
The operating margins of US rural and critical access hospitals have radically decreased, leaving these challenged institutions in a financially precarious position to tackle the high tech demands currently faced by healthcare sector providers.
![Clients and Consumers Grade Healthcare Cybersecurity Software and Services Satisfaction, Black Book™ Industry 2024 Study](https://cdn.nwe.io/files/x/d1/8a/d50c75c7bee324770bea7f199ddd.jpg)
The healthcare cybersecurity vendor and advisory market is primed for huge expansion. Provider and payer IT professionals disclose strategic investments exceeding $140 billion through 2025.
![Black Book Announces 2023 Top Client-Rated Supply Chain Solutions Delivering Digital Transformation and Operational Responsibility](https://cdn.nwe.io/files/x/e3/86/9cf4341047e25aa5d20132a8fb78.jpg)
Over 5,000 materials management and purchasing professionals were represented in the sweeping series of supply chain IT user polls, as formidable challenges are forcing providers to advance their technologies to maintain solvency.
![InteliChart Earns #1 Client Experience Rating in Patient Engagement Platform Solutions, Black Book 2023 User Survey](https://cdn.nwe.io/files/x/e3/86/9cf4341047e25aa5d20132a8fb78.jpg)
![AQuity Solutions Earns #1 Client Rating for Outsourced Medical Coding Solutions, Black Book Survey](https://cdn.nwe.io/files/x/aa/b4/f03100bebbb2049aa8ed3eb74ef4.jpg)
![Waystar Earns Top Client-Rated Revenue Cycle Management End-to-End Software Solution Set for Hospitals, IDNs and Health Systems, 2023 Black Book Survey](https://cdn.nwe.io/files/x/38/d4/f4811b5cab924aa67a3401b94688.jpg)
![Innovaccer's Data Activation Platform Rated Top End-to-End Hospital & Health System Population Health Solution, 2023 Black Book (TM) Survey](https://cdn.nwe.io/files/x/b5/32/6abb4a231f3046194205f986f5a2.jpg)
![The 70 Top Client-Rated Hospital Technologies Exhibiting at HIMSS23, Black Book Clinical User Survey Results](https://cdn.nwe.io/files/x/38/d4/f4811b5cab924aa67a3401b94688.jpg)
Black Book Research acknowledges the top-performing hospital technology companies within various clinical market segments based on the industry's largest client survey of inpatient providers at the Healthcare Information Management Systems Society annual conference in Chicago this week.
![Innovaccer's Data Activation Platform Rated Top End-to-End Hospital & Health System Population Health Solution, 2023 Black Book™ Survey](https://cdn.nwe.io/files/x/b5/32/6abb4a231f3046194205f986f5a2.jpg)
![Spok® Earns Sixth Consecutive Top Satisfaction Honors for Secure Messaging and Clinical Communications, 2023 Black Book Annual Customer Experience Survey](https://cdn.nwe.io/files/x/38/d4/f4811b5cab924aa67a3401b94688.jpg)
![Negative Operating Margins Drive Health Systems to Expand Outsourcing - Black Book 2022 Research Results](https://cdn.nwe.io/files/x/68/ed/7840f28f59adc60061ad17af3564.jpg)
The healthcare provider and hospital outsourcing market size is projected to reach USD 750 billion by 2028 and expand at a CAGR of 11.5% between now and 2026.
![Waystar Earns Top Client Rated Revenue Cycle Management End-to-End Software Solution Set for Hospitals, IDNs and Health Systems, 2022 Black Book Survey](https://cdn.nwe.io/files/x/68/ed/7840f28f59adc60061ad17af3564.jpg)
![Black Book™ Announces 2022 Top Client-Rated Financial Solutions Delivering Digital Transformation and Managing Liquidity](https://cdn.nwe.io/files/x/7c/3e/4559ae560368a542276608496ea2.jpg)
Over 900 hospitals and inpatient organizations and 4,000 physician practices were represented in the sweeping Q1-Q2 2022 series of financial management IT user polls, as daunting challenges are forcing providers to advance their technologies to maintain solvency.
![Allscripts Earns 6th Consecutive Top Integrated EHR RCM Rating in Community Hospital User Satisfaction, 2022 Black Book Survey](https://cdn.nwe.io/files/x/fe/63/a187fef25209b0ad442ec5960f3b.jpg)
One thousand seven hundred and forty-two EHR users in community hospitals weigh the key performance indicators of trust, accountability, transparency, and ethics as most important in 2022's unifying, cloud-based EHR vendor selections.
![Innovaccer Data Activation Platform Rated Top End-to-End Hospital & Health System Population Health Solution, 2022 Black Book™ Survey](https://cdn.nwe.io/files/x/cf/58/2c0f7538532a7cb912ca962c03be.jpg)
![Waves of Pandemic Incite Soaring Demand for Population Health Technology and Analytics Solutions, Black Book 2022 User Survey](https://cdn.nwe.io/files/x/7c/3e/4559ae560368a542276608496ea2.jpg)
The annual Black Book Research crowdsourced population health management solutions poll of 2,160 PHM applications and managed services clients included administrative, financial, medical, analytics, quality, and IT system users from 494 hospitals and IDNs, 775 physician practices, 83 ambulatory organizations: and 46 payers and employer groups.
![Ensemble Health Partners Rated Top Hospital Revenue Cycle Management Outsourcing Solution, 2021 Black Book RCM Client Survey](https://cdn.nwe.io/files/x/87/be/302f3bdd6a8074f02b32b0bad74a.jpg)
![Black Book™ Announces Eleventh Annual Revenue Cycle Management Technology and Outsourcing Solutions Top Client-Rated Honors](https://cdn.nwe.io/files/x/87/be/302f3bdd6a8074f02b32b0bad74a.jpg)
In the post-pandemic recovery, over 90 percent of surveyed RCM clients revere vendor trust, accountability, transparency and ethics as the most essential criteria for extending software and managed services relationships, more than scalability, value-adds or breadth of offerings, causing a shift in this years' top ratings
![Labor and Supply Shortages Fuel Surge in Hospital Outsourcing Partnerships, Black Book 2021 Survey Results](https://cdn.nwe.io/files/x/77/8a/f7b105a83c83aef6a02aaa280e13.jpg)
The hospital outsourcing market size is projected to reach USD 702 billion by 2027 and expected to expand at a CAGR of 11.5 % from 2022 to 2026.
![Nuance Rated #1 Mid-Revenue Cycle Management/Clinical Documentation Improvement Solution for 9th Consecutive Year, Black Book Research](https://cdn.nwe.io/files/x/87/be/302f3bdd6a8074f02b32b0bad74a.jpg)
Nuance Communications maintains the highest industry client satisfaction ranking for informatics in the competitive mid-RCM/CDI market with top customer-rated clinical coding, charge capture, medical speech recognition, document improvement and artificial intelligence tools.
![Black Book™ Announces Top Client-Rated Coding, Transcription, Clinical Documentation Improvement and Clinical Information Management Software and Services Vendors 2021](https://cdn.nwe.io/files/x/87/be/302f3bdd6a8074f02b32b0bad74a.jpg)
Nearly 3,000 healthcare solution users rated Nuance, Aquity Solutions, Infor, Guidehouse, Hyland, CorroHealth, Verato and Conifer Health among the top-performing category vendors in the 2021 customer satisfaction surveys.
![Black Book™ Announces 2021 Top Client-Rated Financial Solutions Achieving Accelerated Digital Transformation in the Nation's Healthcare Systems](https://cdn.nwe.io/files/x/87/be/302f3bdd6a8074f02b32b0bad74a.jpg)
Eight hundred forty hospitals and inpatient organizations and fifteen hundred fifteen physician practices were represented in the sweeping Q1-Q2 2021 series of financial management IT user polls, as daunting challenges are forcing providers to advance their technologies to maintain solvency.
![Allscripts Earns 5th Consecutive Top Integrated EHR RCM Rating in Community Hospital User Satisfaction, 2021 Black Book Survey](https://cdn.nwe.io/files/x/87/be/302f3bdd6a8074f02b32b0bad74a.jpg)
![Guidehouse Earns 2nd Consecutive Top Revenue Cycle Management Consultants Rating, 2021 Black Book Healthcare Advisory Survey](https://cdn.nwe.io/files/x/87/be/302f3bdd6a8074f02b32b0bad74a.jpg)
![Optum360 Rated #1 Revenue Cycle Solutions for 7th Year: Best in Coding, RCM Tech & Outsourcing Services, Black Book Survey](https://cdn.nwe.io/files/x/9a/63/b06e6a94a69889a66a4a18ef9465.jpg)
![Fortinet Rated Top End-to-End Healthcare Cybersecurity Solution in Client Experience, 2020 Book Market Research User Survey](https://cdn.nwe.io/files/x/9a/63/b06e6a94a69889a66a4a18ef9465.jpg)
Hospital system and physician organizations ranked cybersecurity firms by industry client satisfaction and loyalty scores via independent key performance indicators.
![Black Book™ Announces Top Client-Rated Coding, Transcription, Clinical Documentation Improvement and Health Information Management Software and Services Vendors 2020](https://cdn.nwe.io/files/x/8c/0e/fd6d749a48ae5601ac0474f0ab4a.jpg)
![Health Systems Focus 2021 HIM Budgets on AI-Powered Enterprise Solutions, Reports 2020 Black Book Coding Survey](https://cdn.nwe.io/files/x/00/cd/da920addc8b636cbb3e7f8609c41.jpg)
Growth in clinical documentation market is expected to reach US$5.3B by 2022 from $3.2B 2018 with a 10.3% CAGR driven by mid-RCM artificial intelligence supported solutions to reduce costs, manage unstructured data and check for billing and coding losses.
![Pandemic Stresses National Need for Seamless Information Sharing Between Healthcare Providers, Black Book 2020 Interoperability Surveys](https://cdn.nwe.io/files/x/b8/6a/30145ccc9c193d02988f8f0e1250.jpg)
Two of three consumers revealed they will consider changing their physician and hospital providers in the coming year after learning how their health record was not shareable or available or was blocked in the past year
![T-System Earns 6th Consecutive #1 Client Experience Rating in Emergency Department Information Systems, Black Book Survey](https://cdn.nwe.io/files/x/b8/6a/30145ccc9c193d02988f8f0e1250.jpg)
![Community Hospitals Judging the Replacement Value of Integrated Cloud EHR Investments, 2020 Black Book Survey](https://cdn.nwe.io/files/x/0d/54/90fcdb37d847d0d70ce29716b40e.jpg)
The acquisition wave of cloud-based community EHR is building momentum among small, rural, specialty and critical access hospitals.
![Optum360 Rated #1 Revenue Cycle Solutions for Sixth Year: Best in Coding, RCM Tech & Outsourcing Services, Black Book Survey](https://cdn.nwe.io/files/x/1b/8f/5e4be60678eb685b708dee9b49db.jpg)
Optum, a part of United Health Group, is the top-rated Health System Vendor for Outsourcing and Software Technology Tools by nearly 5000 RCM users.
![Argos Health Rated Highest in Client Satisfaction for Complex Claims Solutions, 2019 Black Book Healthcare CFO Survey](https://cdn.nwe.io/files/x/1b/8f/5e4be60678eb685b708dee9b49db.jpg)
With claims denials increased 100 percent since 2013, nine in 10 providers are turning the complicated complex claims processing to highly adept external vendors
![Digital Transformation Investment Critical to Health Systems Survival, Says Senior Financial Leadership in Black Book Study](https://cdn.nwe.io/files/x/8c/0e/fd6d749a48ae5601ac0474f0ab4a.jpg)
![Health Systems Advise Financially Struggling Peers to Measure EHR Vendor Value Propositions Against Heavy Brand Influences](https://cdn.nwe.io/files/x/cb/57/99c7c899af36574c2f9d1060d20d.jpg)
Most large health systems are prospering with their EHR selections, while many smaller organizations are struggling to stay afloat.
![Black Book: More Than a Quarter of U.S. Hospitals Still Lack Feasible RCM Solutions, Despite Overwhelming Evidence of Their Positive Impact](https://cdn.nwe.io/files/x/8c/0e/fd6d749a48ae5601ac0474f0ab4a.jpg)
![Black Book Survey of More Than 1,500 Executives Confirms the Changing Role of the Healthcare CIO](https://cdn.nwe.io/files/x/8c/0e/fd6d749a48ae5601ac0474f0ab4a.jpg)
In 2015, CIOs held the balance of power over IT purchasing decisions, controlling 71%. But this year that figure fell to just 8%.
![Rapid Escalation of Practice Acquisitions Drives Hospital Systems to Merge Hosts of Physician Technology Platforms by 2021, Black Book Survey](https://cdn.nwe.io/files/x/f7/a3/142b016f7e340d07d97938d1d666.jpg)
Fully Integrated EHR and Practice Management IT tackle value-based care goals of Integrated Health Delivery Systems.
![Optum360 Named #1 for End-to-End Revenue Cycle Management Solution for Health Systems for Fifth Year in a Row in Software Technology and Outsourcing Services](https://cdn.nwe.io/files/x/f7/a3/142b016f7e340d07d97938d1d666.jpg)
Optum, a part of United Health Group, is the top-rated Health System Vendor for RCM Outsourcing and Software Technology Tools by 4000+ users
![Black Book™ Announces Eighth Annual Revenue Cycle Management Technology and Outsourcing Solutions Top Client-Rated Honors](https://cdn.nwe.io/files/x/f7/a3/142b016f7e340d07d97938d1d666.jpg)
![Nuance Communications Earns Sixth Consecutive #1 Client Rating in End-to-End Coding, Clinical Documentation Improvement and Medical Transcription, Black Book Provider Satisfaction Survey](https://cdn.nwe.io/files/x/c7/a4/cf1f31be056ffd6cd632995490ac.jpg)
Nuance rated highest in customer satisfaction and loyalty for coding, CDI, CAC and transcription software tools by hospitals and physicians.
![Symantec Ranks Top End-to-End Cybersecurity Solution in Client Experience, 2018 Black Book Market Research User Survey](https://cdn.nwe.io/files/x/d4/94/687cb334e2562f0c2776db53cd0f.jpg)
Cybersecurity firms rated by industry client satisfaction and loyalty scores via independent key performance indicators announced.
![By 2022, Average Hospital Costs Must Be Reduced by 24% to Breakeven and Outsourcing May Be the Solution Says Black Book](https://cdn.nwe.io/files/x/55/39/32562bb0d8542be9c231a693b354.jpg)
C-suite, hospital boards and senior managers from 709 hospitals and inpatient organizations responded to a Q2 2018 outsourcing user survey.
![Epic Systems and MEDITECH Rise Atop Black Book 2018 Survey of Inpatient EHR Client Satisfaction Joining Cerner and CPSI](https://cdn.nwe.io/files/x/55/39/32562bb0d8542be9c231a693b354.jpg)