Category: Medical
Price and features are no longer the only driving factors of EHR replacement competition according to nearly 2,200 health IT user responding in a Q4 2015 Black Book survey. Vendors must also provide an overall greater technical support experience after the sales are made to keep customers happy and loyal, but many pass the duty on to outsourcers.
As the healthcare delivery industry deals with technology updates and implementations from ICD-10, EHR issues, physician alignment, big data, interoperability, value-based reimbursement reforms, decision support, revenue cycle, and patient marketplace shifts, hospital leaders embark on the major restructuring of hospital technology priorities and staffing alternatives for survival.
Black Book surveyed 738 emergency department administrative and nursing managers, and 1,104 ED physicians (over half are members of the American College of Emergency Physicians). 89% of ED leaders believe their hospitals rushed to purchase new EHRs and ED systems between 2010 and 2013 for meaningful use dollars, just to see productivity fall, liability rise and connectivity stall.
Different times or circumstances call for different leadership skills. As the healthcare industry implements radically innovative technologies, organizations are finding their incumbent senior management teams, regardless if CEOs, CFOs, etc. are lacking a skill set of successful EHR and population health deployments, analytics proficiency, and technology expertise outside of the CIO's office.
3,016 primary care practices, including family and general practice physicians, pediatricians, geriatricians and internal medicine doctors, all crowdsourced EHR users, narrowed down an elite group of systems vendors across eighteen probing key performance indicators from a field of over 400 qualified healthcare software firms.
Three thousand surveyed EHR users narrowed down an elite group of systems vendors across probing key performance indicators, from a crowded field of over 400 primary care-focused software products. Pediatricians, generalists and family practices identify the EHR products that deliver on early adoption successes: implementation, productivity, outcomes, MU achievement, analytics and connectivity.
Surveyed electronic health record users narrowed down an elite group of systems vendors across probing key performance indicators from a field of over 103 GI-specific and general EHR software firms.
Surveyed electronic health record users narrowed down an elite group of systems vendors across probing key performance indicators from a field of over 94 ENT-specific and general EHR software firms.
Surveyed EHR users narrowed down an elite group of systems vendors across probing key performance indicators from a crowded field of over 146 orthopedics specialty software firms.
Black BookTM has released annual customer satisfaction rankings of the top ambulatory mobile EHR application in their latest, " 2015 Top Ranked Virtualized and Native Mobile EHR Applications," the most recent in a series of Black Book strategic industry reports focused on the health technology and services markets. Over 6,000 practice management and physician leaders participated in this survey.