Across eighteen key performance indicators, McKesson's iKnowMedSM retains its top satisfaction rating for the seventh consecutive year.
TAMPA, Fla., February 21, 2018 (Newswire.com) - Black Book Research, recognized internationally for accurate, impartial customer satisfaction surveys in the multiple services and software industries, conducted a sweeping six-month user poll to determine the highest ranked Electronic Health and Medical Record software systems. As part of a special ambulatory care research focus on implemented EHR users, Black Book reveals industry trends and announced those vendors with the highest scores in client experience among 879 clinicians and physicians from 782 oncology physician practices.
EHR users identified the oncology-centric applications that are delivering on implementation success, productivity, revenue cycle support, workflows, outcomes, meaningful use achievement, practice management, connectivity and population health tools.
"Oncology product and vendor loyalty among these niche EHR specialists are on the upward trajectory,” said Doug Brown, Black Book's managing partner. "Vendors are judged on their abilities to meet the evolving demands of interoperability, networking, mobile devices, accountable care, patient accessibility, customization for oncology specialty workflow, and reimbursement reforms."
Based on the aggregate client experience and customer satisfaction scores on eighteen key performance indicators, the top-ranked electronic health records systems inclusive of all practice sizes and delivery sites is McKesson’s iKnowMedSM, which has retained its high client experience ratings for seven consecutive years in the oncology and hematology specialty.
About Black Book™
Black Book Market Research LLC, provides healthcare IT users, media, investors, analysts, quality minded vendors, and prospective software system buyers, pharmaceutical manufacturers, and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over 660,000 viewpoints on information technology and outsourced services vendor performance annually.
Black Book™, its founders, management and/or staff do not own or hold any financial interest in any of the vendors covered and encompassed in this survey including McKesson, and Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results.
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Source: Black Book Research