Behavioral Health Clinicians & Administrators Rate Netsmart as Highest in User Satisfaction, Black Book 2022 Technology Solutions Survey

Black Book Research announced that Netsmart has earned the 2022 award for highest customer satisfaction in the annual client experience performance ratings of enterprise behavioral health EHR competitors. 

Two thousand two hundred forty-two psychologists, therapists, social workers, counselors, and mental health specialists participated in the crowdsourced survey from December 2021 to April 2022. Two hundred fifty-six financial, administrative and information technology professionals also participated in separate non-practitioner polling.

Black Book examined ambulatory behavioral health EHR adoption and usage in the U.S. and found that less than 18% of respondents consider their practices and/or organization equipped to electronically engage in care coordination, patient record exchange, or population health initiatives with referral hospitals and physicians in Q1 2022, marginally up from 12 percent in pre-pandemic 2019. The growth potential for behavioral health ambulatory technology market is estimated by Black Book to exceed fifty-two percent by year-end 2023, as pending value-based payment reforms require providers to exchange data electronically and coordinate care effectively, and government incentives are under consideration to incentivize mental health technology adoption and connectivity.

As the industry transforms behavioral healthcare delivery with innovations in technologies and investment funding available, over one hundred thirty start-up IT vendors specific to mental health processes were added to the Black Book user surveys directory in the past eighteen months.

"Year after year, we see Netsmart as the top-rated in the mental health tech industry by client users," said Doug Brown, president of Black Book Market Research. "It's clear that, even in a tightening and increasingly complex market, Netsmart is continuing to lead the behavioral health industry by providing a product that is a vital part of their users' workflow, patient coordination, and critical digital capabilities to the successful providers in the value-based care environment."

About Black Book

Black Book Market Research LLC, its founder, management, and staff do not own or hold any financial interest in any of the vendors or public relations firms covered and encompassed in the surveys it conducts including Netsmart. Additionally, Black Book does not contract for, barter, exchange or accept direct services from any public relations firm mentioned in the rankings. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor/firm notification of rating results and does not solicit vendor/agency participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls' clients. Since 2010, Black Book Market Research LLC has polled the vendor and service firm satisfaction in the software/technology and managed services sectors around the globe. 

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Source: Black Book Research