Nearly 3,000 healthcare solution users rated Nuance, Aquity Solutions, Infor, Guidehouse, Hyland, CorroHealth, Verato and Conifer Health among the top-performing category vendors in the 2021 customer satisfaction surveys.
TAMPA, Fla., August 26, 2021 (Newswire.com) - Black Book™ surveyed 2,975 medical practices, hospitals and healthcare organizations, including 1,445 coding professionals, to determine the top-performing vendors among in-demand computer-assisted coding, clinical documentation improvement software, speech recognition, transcription systems and outsourced coding services, and to assess the gaps and urgencies of coding technology administration.
With pandemic-period health system margins waning to below 2% nationwide, providers urgently seek opportunities for digital transformations to capture all revenue sources through updated software solutions and anticipate industry shifts through innovative analytics and forecasting tools to artificial intelligence, natural language processing, and enhanced coding innovations.
Black Book conducts polls and surveys with healthcare executives and front-line users about their current technology and services partners and awards top-performing vendors based on performance on 18 qualitative indicators of client experience, loyalty and customer satisfaction, among other critical KPIs.
"The latest wave of COVID-19 challenges accompanying the progressive shift to value-based care finds most providers navigating through empowering virtual health, initiating highly positive patient experiences and sinking margins," said Black Book's President Doug Brown. "The lack of advanced coding tools, strategic dysfunction caused by failed EHR integrations and outdated speech recognition systems has put focus on the immediate technology needs of health information management leaders."
Black Book's 2021 coding and health information management solutions survey results can be viewed at https://blackbookmarketresearch.com/coding-health-information-management.
The highest-ranking solutions by client satisfaction and user experience for 2021 are:
Comprehensive Mid-RCM Coding, CDI & Compliance Solutions
Virtual Scribes, Medical Transcription & Document Capture
Clinical Data Interoperability Solutions
Outsourced Coding, CAC and CDI Services - Hospitals & Inpatient Services
Outsourced Coding, CAC and CDI Services - Physicians & Ambulatory Services
Clinical Documentation Improvement Software
Medical Speech Recognition & AI Solutions
Enterprise Patient Master Index & Clean Up
Document & Records Management Solutions
Release of Information Management Software
Data Archiving, Data Extraction and Migration
HARMONY HEALTHCARE IT
Revenue Integrity & Charge Description Master Solution
CONIFER HEALTH SOLUTIONS
Computer-Assisted Coding Applications
3M 360 ENCOMPASS
Vendor Neutral Archive
About Black Book
Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the coding, health information management and revenue cycle solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.
In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers, and in 2015, launched panel surveying of healthcare consumers. Medical capital equipment ratings will be available starting in Q4 2021.
Frequently asked questions about Black Book's operations, practices and transparency including recent reporting can be viewed at https://blackbookmarketresearch.com/FAQ
For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data see www.blackbookmarketresearch.com or contact Research@BlackBookMarketResearch.com
Source: Black Book Research