Hospital system and physician organizations ranked cybersecurity firms by industry client satisfaction and loyalty scores via independent key performance indicators.
TAMPA, Fla., November 4, 2019 (Newswire.com) - Black Book Market Research LLC’s annual poll of healthcare cybersecurity products, services, outsourcing and consulting clients spanned 17 functional areas of cybersecurity including: Authorization and Authentication Solutions; Blockchain Solutions; Compliance and Risk Management Solutions; Cybersecurity Advisors and Consultants; Cybersecurity Training and Education; DDoS Attack Prevention; End Point Security Solutions; Access Management; Firewall Networks; Data Encryption; Intrusion Protection Solutions; Threat Detection and Prevention; Network Security; Email Protection; and Cybersecurity Data Analytics.
The full listing of cybersecurity rankings in each category can be found at Black Book’s website https://blackbookmarketresearch.com/health-data-security-and-privacy.
“It is imperative that cybersecurity leaders continue to focus on and execute the fundamentals of patient privacy and data protection as many hospital C-Suites are still diverted by other IT initiatives in 2019 like EHR optimization, analytics and revenue cycle management transformation,” said Doug Brown, founder of Black Book and lead researcher on the Q3 2019 study.
Black Book anticipates demand for outsourced information security, consulting and support to increase faster than security technology products and software purchases as security job vacancies exceed qualified candidates and weak security training programs keep the majority of healthcare provider organizations vulnerable.
Black Book Market Research LLC measures customer satisfaction across eighteen copyrighted key performance indicators: Strategic Alignment of Vendor Offerings to the Client’s Mission and Goals; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Ethics and Transparency; Breadth of Offerings; Deployment and Implementation; Customization; Integration and Interfaces, Interoperability and Connectivity; Scalability and Client Adaptability, Vendor Staff Expertise and Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds; Vendor Financial Viability and Managerial Stability; Data Storage Services; Support and Customer Care; and Best of Breed Technology and Process Improvement.
“As investments in comprehensive, enterprise-wide solutions increase, it is critical that IT leaders validate to the entire management team that cybersecurity expenditures transcend basic data protection to truly shielding patient safety and ensuring financial strength,” said Brown.
In total, 2,876 cybersecurity system users and senior-level managers participated over the nine-month crowdsourced survey.
In order of overall client satisfaction, usability and experience, the top-ranked end-to-end and enterprise-wide cybersecurity firms this year are:
About Black Book Market Research LLC
Black Book Market Research LLC, its founder, management and staff do not own or hold any financial interest in any of the vendors or public relations firms covered and encompassed in the surveys it conducts. Additionally, Black Book does not contract for, barter, exchange or accept direct services from any public relations firm mentioned in the rankings.
Detailed results on the cybersecurity rankings, see: https://blackbookmarketresearch.com/health-data-security-and-privacy
For more information, contact our Media Center at Alex.Reber@blackbookmarketresearch.com 800.863.7590
Source: Black Book Research