PerfectServe Earns Top Secure Messaging and Physician Practice Communications Honors, 2022 Black Book™ Cybersecurity Study


Black Book polled healthcare professionals in Q3 2021 through Q1 2022 to develop the annual comprehensive industry report on the state of secure communications, recognizing top-performing vendors based on client experience and physician satisfaction indicators.

PerfectServe a global leader in clinical and practice communications, earned honors as the top overall healthcare technology vendor for secure massaging platforms.

Black Book Market Research LLC measures customer satisfaction across 18 copyrighted key performance indicators: Strategic Alignment of Vendor Offerings to the Client's Mission and Goals; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Ethics and Transparency; Breadth of Offerings; Deployment and Implementation; Customization; Integration and Interfaces, Interoperability and Connectivity; Scalability and Client Adaptability, Vendor Staff Expertise and Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds; Vendor Financial Viability and Managerial Stability; Data Storage Services; Support and Customer Care; and Best of Breed Technology and Process Improvement.

In total, 2,980 cybersecurity system users including physicians and practice managers participated over the seven-month crowdsourced survey.

"The methods for sharing protected health information (PHI) in the last decade have multiplied exponentially, leaving countless gaps in systems exposing opportunities to hackers for provider data breaches," said Doug Brown, President of Black Book Research.

Eighty-six percent of physicians and practice managers responding have made secure communications a priority in 2022. Fifty-five percent of large clinics and physician groups report they have implemented process improvement leads at their organization that are working on mitigating security gaps in clinical workflow and improving mobility.

Ninety-six percent of physicians responded are concerned for their practice's data security and that their information systems could still be breached in 2022.

Based on practice management respondents, more than 85% of patient data in Q3 2021 was being shared through unsecured methods among and from physicians.

About Black Book™

Black Book Market Research LLC provides healthcare IT users, media, investors, analysts, quality-minded vendors and prospective software system buyers, pharmaceutical manufacturers and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over 57,000 viewpoints on cybersecurity information technology and outsourced services vendor performance annually. Black Book™ is internationally recognized for over 15 years of customer satisfaction polling.

Black Book™, its founder, management and/or staff do not own or hold any financial interest in any of the vendors covered and encompassed in this survey, and Black Book™ reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results.

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Source: Black Book Research