Spok® Earns Top Secure Messaging and Clinical Communications Honors, 2019 Black Book™ Annual Cybersecurity Study

​​​​​Black Book polled healthcare professionals in Q2 through Q4 2019 to develop the annual comprehensive industry report on the state of secure communications, recognizing top-performing vendors based on client experience and customer satisfaction indicators.

Spok®​, a global leader in healthcare communications, earned honors as the top overall healthcare technology vendor for secure messaging and communications platforms for a third consecutive year.

Black Book Market Research LLC measures customer satisfaction across 18 copyrighted key performance indicators: Strategic Alignment of Vendor Offerings to the Client's Mission and Goals; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Ethics and Transparency; Breadth of Offerings; Deployment and Implementation; Customization; Integration and Interfaces, Interoperability and Connectivity; Scalability and Client Adaptability, Vendor Staff Expertise and Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds; Vendor Financial Viability and Managerial Stability; Data Storage Services; Support and Customer Care; and Best of Breed Technology and Process Improvement.

In total, 2,838 cybersecurity system users and senior-level managers participated over the seven-month crowdsourced survey.

"The methods for sharing protected health information (PHI) in the last decade have multiplied exponentially, leaving countless gaps in systems exposing opportunities to hackers for provider data breaches," said Doug Brown, President of Black Book Research.

Nearly 100 percent of respondent CISOs and CIOs have made secure communications a priority in 2020. Seventy-four percent report they have implemented process improvement teams at their organization that are working on mitigating security gaps in clinical workflow and improving mobility.

Ninety-eight percent of hospital senior executive and board respondents are very concerned for their organizational data security and that their information systems could still be breached in 2020, up from 94 percent in 2017.

Based on IT management respondents, more than 25 percent of patient and hospital data in Q3 2019 was being shared through unsecured methods

Thirty-six percent of hospitals do not currently support HIPAA-compliant secure communications and messaging on any device, slightly down from 40 percent in Q3 2017. Thirty percent offer secure texting on hospital-issued devices only currently.

"The Joint Commission's review of sentinel event data is consistently identifying poor communications as a leading root cause of serious injury or death related to patient care," said Brown.

About Black Book™

Black Book Market Research LLC provides healthcare IT users, media, investors, analysts, quality-minded vendors and prospective software system buyers, pharmaceutical manufacturers and other interested sectors of the clinical technology industry with comprehensive comparison data of the industry's top respected and competitively performing technology vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over 57,000 viewpoints on cybersecurity information technology and outsourced services vendor performance annually. Black Book™ is internationally recognized for over 15 years of customer satisfaction polling.

Black Book™, its founder, management and/or staff do not own or hold any financial interest in any of the vendors covered and encompassed in this survey, and Black Book™ reports the results of the collected satisfaction and client experience rankings in publication and to media prior to vendor notification of rating results.

Follow Black Book™ on Twitter at http://www.twitter.com/blackbookpolls.

For methodology, auditing, resources, comprehensive research and ranking data, see http://blackbookmarketresearch.com.

Media Contact: Alex.Reber@blackbookmarketresearch.com

Source: Black Book Research