Surgeons and surgical support staff from nine specialties rated ModMed's comprehensive software, including electronic health records, practice management, analytics, and interoperability, as best-in-breed.
TAMPA, Fla., February 8, 2023 (Newswire.com) - Black Book Research announced the top comprehensive information technologies for integrated physician practice management, revenue cycle management, and electronic health records solutions, as gathered in the annual crowdsourced poll of user experience and client constancy. This year's polling of surgical specialty physicians, nurses and clinicians, financial staff, and administrators totaled 7,761 users providing individual feedback on their client experiences in the 2023 Surgical Specialists EHR PM RCM survey.
"ModMed continues to be the top choice for surgeons, with proven solutions that are specialty-specific and integrated functionality that surgical practices need," said Doug Brown, Managing Partner of Black Book.
Black Book Research measures customer satisfaction across surgical practice user-centric, key performance indicators: strategic alignment of client goals; innovation and optimization; training; client relationships and cultural fit; trust, accountability, transparency, and ethics; breadth of offerings; delivery excellence; deployment and implementation; customization; integration, connectivity, and interfaces; scalability, client adaptability; flexible pricing; reliability; brand image and marketing communications; marginal value adds and modules; financial viability and managerial stability; cybersecurity and patient privacy; support and customer care; and best-of-breed technology and process improvement.
ModMed achieved the highest client ratings in 9 of 18 key performance indicators in the competitive vendor evaluation, which included user satisfaction and customer experiences from over 72 surgical-centric PM, EHR, and RCM vendors.
Four components encompass the Black Book integrated technology ratings for specialty physician practices: Patient Records Management, Interoperability and Connectivity, Revenue Cycle Management and Analytics, and Practice Management tools.
Additionally, ModMed also outscored all other vendor competitors in a record 9 of 20 surgical specialties for outstanding client experience and customer satisfaction. These include:
#1 Gastroenterology - 13 consecutive years
#1 Dermatology - 10 consecutive years
#1 Otolaryngology - 9 consecutive years
#1 Plastic Surgery - 8 consecutive years
#1 Ophthalmology - 7 consecutive years
#1 Orthopedics - 6 consecutive years
#1 Pain Management - 3 consecutive years
#1 Podiatry - 2 consecutive years, and
#1 Urology - 2 consecutive years.
About Black Book
Black Book Market Research LLC, its founder, management, and staff do not own or hold any financial interest in ModMed or any of the software, services, and solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion, or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.
For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research and ranking data, see www.blackbookmarketresearch.com or contact Research@BlackBookMarketResearch.com.
Source: Black Book Research
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