Black Book Market Research

Integrated Outpatient Facilities Struggle with Inadequate RCM Solutions, Leading to Revenue Loss in Labs, Diagnostic Imaging, Rehabilitation, Home Health and Subacute Care

The U.S. healthcare revenue cycle management (RCM) outsourcing market for outpatient and ancillary services is experiencing significant growth. In 2023, the market sector was valued at approximately USD 6.1 billion. Projections indicate that it will reach USD 24.7 billion by 2030, reflecting a compound annual growth rate (CAGR) of 26.3% during the forecasted period. 

Industry Leaders Call for AI Vendors to Address Critical Gaps in Solutions Before Pitching to Health Systems

Iodine Software earned the highest industry client satisfaction ranking for informatics in the competitive mid-RCM market with top customer-rated utilization management, computer-assisted medical documentation, clinical coding and documentation integrity, and proven artificial intelligence tools.

The Behavioral Health Tech 2024 (BHT2024) conference is a premier event dedicated to advancing access to mental health, substance use, and intellectual and developmental disability (IDD) care through technology, health equity, and innovation. Scheduled for November 5th to 7th, 2024, the conference will be held at the Arizona Biltmore, LXR Hotels & Resorts in Phoenix, Arizona.

AHIMA 2024, taking place this week in Salt Lake City, brings together industry leaders to showcase groundbreaking AI innovations reshaping health information management (HIM). The event highlights advancements in coding, data analytics, and patient care, with vendors unveiling AI-powered solutions to streamline workflows, enhance accuracy, and improve healthcare outcomes. Additionally, Black Book announces the top-rated AHIMA-sponsoring vendors for 2024, based on highest customer experience.

Top medical coding and HIM solutions, recognized by clients and system users among the best in the industry, will showcase their innovations at the AHIMA Conference in Salt Lake City, October 27-29

Survey reveals attendees are postponing AI and IT initiatives as budget constraints shift focus to internal system challenges, with unproven AI tech viewed as a high-risk purchase before 2026

Eight Major Industry Controversies Set to Dominate Discussions Among AHIMA Members and Industry Experts

Black Book Research, recognized for its unbiased, crowdsourced insights into the physician technology and managed services sectors, highlights the 2024 vendors who earned top awards for customer experience and user satisfaction in medical practice management.

Over 900 healthcare technology experts identified key data systems that fail to deliver ROI and siphon funds from providers after implementation. In 2024, U.S. respondents reported that compounding inefficiencies, system downtimes, and ineffective health IT integration have driven total industry losses to over $8 billion annually, a sharp increase from $1.7 billion in 2017.

For over a decade, more than 6,000 professionals in hospital materials management and purchasing have taken part in the annual supply chain IT user surveys, as significant challenges push providers to innovate their technologies in order to sustain health system viability.

Hospitals are not just outsourcing procurement but also forming deeper strategic partnerships with GPOs. These partnerships go beyond price negotiation to include strategic planning, supply chain optimization, and long-term cost-saving initiatives.

Black Book's 2025 survey highlights trends and investment priorities in healthcare IT, based on insights from over 1,160 key figures in venture capital, private equity, and healthcare banking.

A recent industry technology user survey by Black Book reveals that over half of provider professionals and 80% of payer credentialing experts have identified key opportunities for improvement in their current provider data verification software. These findings highlight a strong momentum for upgrading to more reliable systems, underscoring the industry's commitment to enhancing patient care in critical areas and signaling a surge in the replacement market. Houston-based symplr is rated by clients as the top performing credentialing vendor.

Managed services customers validated highest client satisfaction ratings on R1 RCM, a major player in the medical financial services industry that is working with 95 of the top 100 U.S. health systems and managing over $55 billion in net patient revenue.

This week's HFMA Annual Meeting's Exhibit Hall features 24 of the top-performing finance and revenue cycle management (RCM) solutions, as identified by the latest Black Book Research user survey. Attendees can expect to see the standout solutions that have been recognized for their exceptional performance, ROI, client experience, loyalty, and satisfaction.

More Than 5,000 Health Plan IT Clients Evaluate 400 Software Firms, Advisors, and Service Vendors Across 35 Operational Areas in 15th Annual Payer Survey on Customer Experience and User Satisfaction

Physician Claims Clients Endorse Four Companies That Are Excelling at Best Handling the New Customer Influx: Veradigm, Waystar, Experian, and Availity

Despite 2023 warnings to strengthen cybersecurity defenses, ransomware attacks persist, resulting in significant financial losses, disruptions to operations, and jeopardizing patient care.

Black Book surveyed nearly 5,000 healthcare providers in a sweeping study of the evolving revenue cycle management IT sector. EnableComp rated highest satisfaction among clients besting competitors in 12 of 18 key performance indicators.

Significant efforts lie ahead, as the Black Book survey reveals that only 37% of medical practice respondents are receiving value-based care (VBC) payments from upside-risk arrangements and shared savings, while 12% receive payments from full risk. The remaining halfcontinue to rely on Fee-For-Service payments.

The operating margins of US rural and critical access hospitals have radically decreased, leaving these challenged institutions in a financially precarious position to tackle the high tech demands currently faced by healthcare sector providers.

Surgeons and surgical support staff from nine specialties rated ModMed's comprehensive software, including electronic health records, practice management, analytics, and interoperability, as best-in-breed.

Surveyed providers endorse NextGen Healthcare PM Solutions to meet the challenges surrounding increasing administrative burden, shrinking labor pools, telehealth, and continued reimbursement pressures.

Ninety-three percent of independent medical providers agree that specialist-specific EHRs position them best for value-based reimbursement, practice management and patient satisfaction.

In total, 109 electronic medical record and healthcare information technology vendors were graded on meeting buyer expectations, achieving ROI, solving country-specific connectivity issues and accomplishing patient data improvement goals.

Verisma achieved the highest client experience and customer satisfaction performance ratings, for the fourth consecutive year, excelling in both provider and payer IT categories